Mr. Murtaza Poonawala

Murtaza PoonawalaMr. Murtaza Poonawala, Dy. General Manager & Head – Business Excellence, Syntel

Murtaza Poonawala is a Certified Lean Expert, Six Sigma Black Belt & Project Management Professional. He has led large scale, global deployments at WNS, Avaya & Syntel.

Customer Satisfaction, OPEX, Effectiveness & Efficiency have been the crux of all his Transformational projects using Lean, Six Sigma, Kaizens & Ideation. Value creation, Bottom-line & People involvement is what has made all his deployments – across business lines, successful.

He has personally trained 3000+ Six Sigma & Lean practitioners across industries & domains like BPO/ KPO, Banking & Finance, Telecom, Insurance, Health Care, Travel & Utilities.

An active member of the community, he has been on the panel for IQPC, Qimpro, LASSIB

Murtaza is a BE (Electronics) with a MBA (Marketing) to his credit.

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