Managing Facilitator

Mr. Pavan Kota

Executive President, LASSIB Society

Lead Facilitator

Mr. Rana Pratap Singh

Executive Vice President, LASSIB Society

Conference Coordinator

Mr. Ved Prakash Singh

Conference Coordinator

Panel on Delivering Customer Value

Panel Chair	Mr. Vineet Sharma	Executive Vice President, Max New York Life Insurance
Panel Member	Ms. Chandni Jafri	Business Director, VCCircle
Panel Member	Mr. Parsh Ramanathan	Joint General Manager, LnT Infotech
Panel Member	Mr. Pranay Jaiswal	Asst. General Manager Quality, Reliance BPO
Panel Member	Mr. Rana Pratap Singh	Executive Vice President, Lassib Society
Panel Member	Mr. Sanjeev Rao	Founder, S3 Consultants
Chief Editor	Mr. Himashu Pudhir	Technology Manager – Video CoE

Panel on Employee Satisfaction & Engagement

Panel Chair	Mr. Rajan Johri	Leadership development & Talent Management, HCL Technologies
Panel Member	Mr. Amir Bharwani	General Manager – Human Resources, WNS Global Services (P) Ltd
Panel Member	Ms. Pranavi Jha	Consultant & Associate, Prerna Centre of Learning
Panel Member	Mr. Prashant Parashar	Director and Principal Consultant, Potentia
Panel Member	Ms. Shilpa Kota	Secretary, LASSIB Society
Panel Member	Ms. Trupti Machwe	Head – Training & Development (IT) at Syntel
Chief Editor	Mr. Dhananjay Rajurkar	Senior Manager, Quality, Capgemini

Panel on Improving Profitability

Panel Chair	Mr. K V Srinivasan	Chief Executive Officer – Reliance Commercial Finance & Reliance Home Finance
Panel Member	Mr. Alok Goel	CEO, NITCO Ltd.
Panel Member	Ms. Nimilita Chatterjee	Vice President, Products, Equifax Credit Information Services
Panel Member	Mr. Sachin D	Lead CFO and Founder &CEO, CFOSME – Providers of Shared CFO Services
Panel Member	Mr. Saurabh Bhatt	Executive Director, Global Business Services, The Nielsen Company
Panel Member	Mr. Shashank S Jha	Sales Leader – India and SAARC countries, GE
Panel Member	Mr. Thiagarajan Subbiah	General Manager – Finance, Rallis India Limited
Chief Editor	Mr. Chandrashekhar Deokar	Quality & Management Consultant

Panel on Learning and Development

Panel Chair	Mr. M V N Rao	Vice President & Head of Human Resource & Talent Development, L&T Infotech Ltd
Panel Member	Mr. Amit Pachauri	Director- Skills Development & Spl Proj, CII Western Region
Panel Member	Mr. Anuragi Ramam	Associate Director BPEX Deployment Leader & Head – IT, Motilal Oswal Securities Ltd.
Panel Member	Mr. Arun Chitlangia	Vice President, Western Region, ISTD
Panel Member	Mr. Prashant Karandikar	Head – Training (Learning & Education), LnT Infotech
Panel Member	Mr. Santosh Ulkande	Managing Director and CEO, GCO Technology Center Pvt. Ltd
Chief Editor	Mr. Dinesh Bareja	President, Open Security Alliance

Panel on Operational Excellence

Panel Chair	Mr. Arun Hariharan	President, Quality & Knowledge Mgmt, Reliance Capital
Panel Member	Mr. Haresh Hiranandani	Vice President – Service Quality, Kotak Mahindra Bank
Panel Member	Mr. M. K. Mehta	Sr General Manager – Mining Support, ACC
Panel Member	Mr. Murtaza Poonawala	Dy. General Manager & Head – Business Excellence, Syntel
Panel Member	Mr. Prateek Kumar	Dy. General Manager – Mining Support, ACC
Panel Member	Mr. Rajeshkumar Dube	DGM-Process Excellence(PEX),Cognizant Life Sciences BPO(KPO)
Panel Member	Mr. Sameer Inamdar	National Head for Quality & Process Excellence at Bajaj Finance
Panel Member	Ms. Uma Seshadri	Deputy Head, Quality (SAP BU ), LnT Infotech
Chief Editor	Mr. Radhakrishnan Balagopal	Lead Consultant – Capgemini

Panel on Revenue Growth

Panel Chair	Mr. Gurbans Chatwal	Vice President & Delivery Executive, Capgemini
Panel Member	Mr. Abhijit Talukdar	Founder, Attainix Consulting
Panel Member	Mr. Dipesh Dippu	Director, Consulting – Mining, Deloitte Touche Tohmatsu India Pvt. Ltd
Panel Member	Mr. Pavan Kota	Executive President, LASSIB Society
Panel Member	Mr. Anand Vatsa	General Manager( Business Development), Jubilant Enpro. Pvt Ltd
Panel Member	Mr. Viral Chhaya	Vice President, Quality & Change Delivery, BA Continuum India Pvt. Ltd.
Chief Editor	Mr. Vaibhav Gupta	Founder, Max Bohr™ Consulting LLP